index

General Sales Policy - Isoria

Welcome to Isoria ! By making a purchase on our site, you accept the general conditions of sale detailed below. These conditions aim to establish a relationship of trust and transparency between our store and our customers.

Article 1: Purpose

These general terms and conditions of sale (GTC) govern all sales concluded on the Isoria website and define the rights and obligations of the parties in the context of the sale of jewelry and accessories. Any order on our site implies unreserved acceptance of these conditions.

Article 2: Products and Availability

The descriptions, photos and characteristics of the jewelry available on the site are as accurate as possible to ensure you make an informed choice. The products are available while stocks last. If an item is unavailable after ordering, we will inform you by email and we will proceed with a refund.

Article 3: Price and Payment

  • Prices : Prices are indicated in Euros (€) and include all applicable taxes. Delivery costs are our responsibility.
  • Payment : Payments are secure and can be made by credit card, PayPal or any other payment method indicated on our site. The order will be confirmed upon receipt of payment.

Article 4: Orders

Any order on the site is final upon confirmation of payment. Isoria reserves the right to refuse or cancel an order in the event of a prior dispute with the customer or non-compliance with these General Terms and Conditions. The customer will receive an order confirmation email containing the details of the order.

Article 5: Delivery

Orders are prepared and shipped within 1 to 2 business days after confirmation. Delivery is free and takes 6 to 12 business days for mainland France. We make every effort to meet these deadlines, but delays may occur due to factors beyond our control.

Article 6: Returns and Refunds

We accept returns within 30 days of receipt of order. Items must be in their original condition and packaging. For more details, please see our Return Policy .

Article 7: Guarantees and Conformity

Isoria products benefit from legal guarantees of conformity and against hidden defects. In the event of a defect or non-conformity, contact us for the terms of return and replacement or refund of the item.

Article 8: Protection of Personal Data

The personal data collected is necessary for processing your order and monitoring customer relations. In accordance with current regulations, you have the right to access, rectify and delete your information. For any request, please contact us by email.

Article 9: Intellectual Property

All elements present on the site (images, texts, logos, brands, etc.) are the exclusive property of Isoria and are protected by intellectual property law. Any reproduction or use without authorization is strictly prohibited.

Article 10: Applicable Law and Jurisdiction

These General Terms and Conditions are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction, after an attempt at an amicable settlement between the parties.

Contact details
For any questions regarding your order or our general terms and conditions of sale, you can contact us:

  • Address : 7 rue du Grand Pin, Nice, Provence-Alpes-Côte d'Azur, 06100, France
  • Phone : 07 75 34 36 73
  • Email : contact@isoria.shop

Thank you for your trust and enjoy your visit to Isoria !

Verified