FREQUENTLY ASKED QUESTIONS (FAQ)

1. What products do you offer in your store?
   Isoria offers a range of elegant stainless steel jewelry, including necklaces, rings, bracelets and earrings, perfect for any occasion.

2. What materials do you use for your jewelry?
   Our jewelry is made of high quality stainless steel, a durable material that does not tarnish and is suitable for everyday wear.

3. Can jewelry be personalized?
   Some of our jewelry can be personalized with engravings, such as necklaces and rings. You can add a name, date or unique message.

4. What are the delivery times?
   Our delivery times are approximately 6-12 working days after your order is confirmed.

5. Do you ship internationally?
   Yes, Isoria ships to several countries around the world.

6. How do I track my order?
   Once your order has been shipped, you will receive an email with a tracking link to check the delivery status.

7. What is your return and exchange policy?
   You have 14 days to return an unused product in perfect condition. Personalized items can only be returned if they have a defect.

8. What payment methods do you accept?
   We accept credit/debit cards (Visa, Mastercard, etc.), PayPal, and other secure payment methods.

9. Can I add a personalized message in the gift box?
   Yes, when ordering you can add a personalized message to accompany your jewelry.

10. Do you offer any promotions or discounts?
    We regularly offer special offers. Subscribe to our newsletter to be informed of promotions.

11. Can I cancel or change my order?
    You can cancel or change your order within 24 hours of purchase. Once shipped, it cannot be changed.

12. What should I do if my package arrives damaged?
    If your package arrives damaged, contact us within 48 hours with photos of the product and package to resolve the issue quickly.

13. How can I contact you for more information?
    You can contact us via our online form, by email or by phone. We promise to respond as soon as possible.