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Shipping Policy - Isoria

Welcome to Isoria ! We do our utmost to provide you with a pleasant and hassle-free online shopping experience. Here is our detailed shipping policy to answer all your questions about the delivery of your orders.

Essential Shipping Details

We are committed to providing you with clear and transparent information regarding the delivery of your items. Below, you will find everything you need to know about our processing times, delivery options, and what to do if there is a problem with your order.

Order processing times

  • Processing : Orders are processed and ready to ship within 1-2 business days .
  • Processing Cut-Off Times : Orders placed after 5pm will be processed the next business day.
  • Weekends and Public Holidays : No orders are processed on weekends or public holidays.

National Shipping Options

  • Delivery areas : We deliver everywhere in mainland France .
  • Delivery times : Delivery times are estimated between 6 and 12 working days from the date of dispatch.

Shipping costs

  • Free Shipping : We offer free shipping on all orders , regardless of the amount.
  • Customs duties and taxes : No additional charges apply for deliveries to mainland France.

Returns, Exchanges, Damages and Lost Packages

  • Returns and Exchanges : If you would like to return or exchange an item, please contact us. We will guide you through the return process.
  • Damaged or Lost Orders : If your order is damaged or lost, please contact us at:
    Email : contact@isoria.shop
    Phone : 07 75 34 36 73
    We will offer you a suitable solution, whether it is a refund or a replacement.

Potential service interruptions

Delivery times may be extended due to unforeseen circumstances beyond our control (such as weather conditions or busy periods). We will inform you of any delays as soon as possible.

Shipping Policy Updates

Our shipping policy may be modified at any time depending on the evolution of our services or delivery conditions. We invite you to consult this page regularly to stay informed.

Thank you for your trust and loyalty to Isoria ! If you have any questions, please do not hesitate to contact us.

Contact details

Isoria - Your favorite online store

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